Switching Your IT Services Provider (IT MSP) for Dummies
Tuesday, August 5, 2025
By Simon Kadota
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Why Moving to DNSnetworks Is the Best Business Decision You’ll Ever Make.
Your current Managed IT Services Provider (MSP) just isn’t cutting it. Slow response times, unresolved issues, vague security updates, and a lack of real business insight.
It’s frustrating and, frankly, risky.
If that sounds like your situation, you’re not alone. And you’re not stuck either.
Why Should You Switch Your Managed IT Services Provider?
Let’s be real. All businesses rely on IT more than ever and when your MSP drops the ball, it’s not just annoying… it’s dangerous to your reputation.
⚠️Switching IT Providers: Mistakes to Avoid •Don’t delay access handoff. Your old IT provider shouldn’t control key systems during the transition •Have a backup plan. Always prep for recovery just in case. •Share past issues. Give your new MSP full context. •Flag shadow IT. Identify any unsanctioned apps or tools early.
Here are the most common signs your IT MSP isn’t delivering:
Slow response times or “we’ll get back to you” delays
Security holes no one seems to plug
One-size-fits-all services that don’t actually fit
No guidance on cloud, automation, or AI (but you keep hearing about them)
Mounting costs for unclear services
If any of the above resonates with you, then it is time to switch IT and/or cybersecurity partner for the better.
Pro Tip: If it’s been more than a year since your last tech audit, you might be overdue for a new perspective.
How the IT MSP Migration Process Works (It’s Easier Than You Think)
Most business owners will simply assume switching MSPs is painful. But the truth is, when you switch to a better IT MSP or IT MSSP such as DNSnetworks, it’s simple, secure, and streamlined. Whether it is for managed IT services or advanced cybersecurity solutions, our process is designed to make migration effortless and as painless as possible.
Switching IT MSPs is Simple (Step-by-Step Process)
Discovery & Free Technology Assessment: We start with a no-obligation review of your current IT environment, IT infrastructure, licensing, and security posture. We’ll identify gaps, risks, and savings opportunities.
Data & Access Review: We work with you (and if necessary, the outgoing MSP) to gather all credentials, asset inventories, software licenses, and documentation. Don’t have it? We’ll help you reconstruct it.
Risk-Free Transition: We map out a detailed onboarding & cutover plan: when services change hands, who manages what, and how we’ll minimize downtime (often zero downtime!).
Go-Live & Optimization:DNSnetworks takes over full MSP responsibility, but the support doesn’t stop there. We optimize, harden, and modernize your systems over time with built-in best practices.
Ongoing Support + Strategic Growth: You now have a dedicated team, proactive monitoring, cybersecurity hardening, and access to AI, DevOps, and cloud automation expertise. Oh, and our CEO, Shawn Ebbs is also a senior technologist — rare and valuable!
💡MSP Migration Tips for a Smooth Transition: • Collect key access info. Things like admin logins, software lists, and vendor contacts can speed up onboarding. •Get leadership buy-in early. Everyone should know why you’re switching IT providers. • Schedule smart. Choose low traffic hours to avoid downtime. •Request a walkthrough. Know what changed and how to get support post-switch.
IT MSP Switch Checklist: What You Need to Get Ready
Let’s make the transition as smooth as possible. Here’s your “prep checklist”:
✅ Admin access to all critical systems (Microsoft 365, firewalls, servers)
✅ A list of current vendors (email, phone, backup, antivirus, etc.)
❗ Watch Out! Some MSPs delay giving access when they know you’re leaving. We’ve dealt with that too.
🧠What to Remember When Changing MSPs •This is your chance to upgrade security, speed, and strategy. •You’re not expect to know it all (that’s why you hire experts) •The best IT MSPs fix issues before you notice them
⚠️ Red Flags to Look Out for With Your Current IT MSP
Not sure if your MSP is underdelivering? These signs mean it’s probably time to move:
🚩 You haven’t had a technology review in over 2+ years
🚩 Your IT issues are recurring without real resolution
🚩 You’re paying for services you don’t understand
🚩 You’re not sure what backups exist or if they even
work
🚩 You’ve asked about AI or cloud modernization and got silence
“DNSnetworks has truly been a game-changer for our company’s IT landscape. With their innovative solutions and dedicated team, they have not only optimized our systems but also provided us exceptional customer support, making them the go-to choice for organizations looking to enhance their IT capabilities.”
Highly technical leadership team with decades of enterprise experience
Security-first MSP with HIPAA, PIPEDA, and ISO27001 alignment
DevOps & AI experts on staff who are ready to automate your business
Canadian-based datacenters (no foreign jurisdiction headaches)
24/7 support with real humans, not a ticketing abyss
Transparent pricing (no bloated monthly fees
DNSnetworks doesn’t just fix IT issues, we modernize your business.
Real Talk: Is it time to switch? If you’ve made it this far, your gut already knows the answer. Staying with a subpar MSP can cost your business in downtime, lost opportunities, and real security threats.
Make the switch. Invest in your future. Let DNSnetworks be your IT growth partner, not just a “tech support” vendor.
