Improving Accessibility

Headset sitting on desk

Your Feedback Helps Improve Accessibility at DNSnetworks

At DNSnetworks, we are committed to ensuring that our services are accessible to everyone. We strive to comply with the CRTC's requests and meet Level AA WCAG standards. This web page outlines our efforts to improve accessibility and provides information on how to provide feedback on our accessibility initiatives.

Accessibility Feedback Process

We value your feedback and encourage you to share your thoughts on our accessibility efforts. We have implemented a feedback process that complies with the CRTC's requests and is easily understandable.

Ways to Provide Feedback


You can call us at 1.866.720.7162 to provide your feedback.


You can send us an email at [email protected] with your feedback.

Feedback Form

You can fill out our online feedback form to share your thoughts on our accessibility initiatives.

Anonymous Feedback

We understand that some individuals may prefer to provide feedback anonymously. Our phone, email, and online feedback form channels allow for anonymous feedback.

Designated Accessibility Contact

We have designated a person responsible for receiving and addressing accessibility feedback. Their contact information is as follows:

Name: Kevin Conroy
Title: Vice President
Email: [email protected]
Phone: 866.720.7162

Acknowledging Receipt of Feedback

We will acknowledge receipt of any non-anonymous feedback within 3 business days. We appreciate your input and will use it to improve our accessibility initiatives.

Confidentiality of Personal Information

We respect your privacy and will ensure that your personal information remains confidential unless you provide consent for its disclosure. Your personal information will only be used for the purpose of addressing your accessibility feedback.

Accessibility Standards

We aim to comply with Level AA WCAG standards in order to provide an accessible experience for all users. Our ongoing efforts include:

  • Ensuring that our website is navigable using a keyboard

  • Providing alternative text for images

  • Ensuring sufficient color contrast for text and backgrounds

  • Providing captions and transcripts for multimedia content

  • Implementing a consistent and logical structure for our website

Share your thoughts on our accessibility initiatives.