Frequently Asked Questions

FAQ’s on managed IT and cybersecurity services. Demystify IT management and digital security through accessible information aimed at helping you safeguard your business operations.

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What are managed IT services?

Managed IT services involve outsourcing your business’s IT network support and infrastructure management to improve your business operations. Companies that offer these services are called IT Managed Service Providers (MSPs) and they are responsible for monitoring, managing and fixing IT systems, and troubleshooting issues for you. You can outsource your entire IT operations or simply an aspect of it so that your in-house IT team can focus on more mission-critical components.

What are the benefits of outsourcing your IT department?

Hiring an IT company such as DNSnetworks means you get the expertise and resources that might surpass you in-house capabilities. Your IT team can focus on more strategic aspects of your business. Having an IT MSP and MSSP gets you access to newer technologies, a team of experts and 24/7 monitoring without the costs that come with running and expanding your in-house team.

Are managed IT services cost-effective?

Yes! Managed IT services are cost-effective, and they help reduce the need for dedicated staff for each specific IT function. It reduces the costs associated with running your own infrastructure and minimizes the unexpected IT costs because of proactive management and maintenances.

What are the benefits of partnering with a managed IT provider?

Partnering with a managed IT provider gets you access to the latest technologies, improved cybersecurity measures, 24/7 monitoring and support, and predictable IT spending.

Are you licensed or certified?

DNSnetworks holds ISO9001 and ISO27001 certifications, Microsoft Solutions Partner designations with 365 certificates, and a team of IT professionals who are up to date on the latest best practices and methods. These accreditations show commitment to quality and security when it comes to handling your data.

What should you consider when choosing an IT services provider?

When choosing an IT services provider, consider their track record of reliability, response time to technical issues, range of services offered, client testimonials, and specific certifications like ISO9001 and ISO27001 that demonstrate their commitment to quality and security.

How can you use managed IT services to achieve your business goals faster?

Managed IT services streamline your technology operations, enhance security, ensure continuous monitoring, and provide strategic consulting, letting you focus on achieving your business goals without the burden of IT management.

Why Should I outsource my IT department?

Outsourcing your IT department to a specialized provider like DNSnetworks can bring in experience, reduce operational costs, offer access to the latest technology, and provide scalability options to grow with your business needs.

Why should I choose DNSnetworks as my Managed IT MSP & MSSP provider?

Our clients choose DNSnetworks for the comprehensive range of IT services and solutions, including both MSP and MSSP offerings, our track record, our team of experts and our commitment to using the latest technologies to secure and improve your IT infrastructure. Most of our growth comes from word of mouth and referrals from our clients, whose expectations we have surpassed with our services, which is a source of pride for us.

Does DNSnetworks provide managed IT services for small to medium-sized businesses?

Yes, DNSnetworks provides IT services that cater to the unique needs of all businesses, including small and medium-sized businesses, helping them to scale, enhance security, and streamline operations.

How can managed IT services benefit my business?

Managed IT services will boost efficiency, reduce downtime through proactive management, improve cybersecurity, and provide you access to a team of experts without the cost of hiring in-house.

How does DNSnetworks ensure the security of my company's data?

DNSnetworks ensures your company's data security through regular cybersecurity awareness training, employing a team of IT professionals who are up to date on the latest technologies, methods and best practices, and adhering to strict standards like ISO9001 and ISO27001, guaranteeing the highest level of data protection.

How quickly can DNSnetworks respond to technical issues or emergencies?

DNSnetworks is committed to exceptional service, offering assistance 24/7 for VIP clients and maintaining a Service Level Objective (SLO) of 4 hours or less for all clients, ensuring we're always ready when you need us most.

Are you located near me?

DNSnetworks has two locations: our headquarters in Ottawa, Ontario and a satellite office in the United States. These strategic locations enable us to provide effective and efficient IT services to clients across North America.

What is the difference between MSP and MSSP?

An MSP is managed service provider while MSSP is managed security service provider.

What is the process of obtaining IT services?

Our Procurement Team creates and submits quotes to your authorized billing department for review. Our experts source the best tools and technology on the market and offer competitive pricing to fit your budget. Our Sales Team is always happy to answer any questions you may have.

Do you provide on-site services?

Yes. We are available to travel to your location to troubleshoot and fix IT issues that require on-site fixes. From installing a new printer and setting up new workstations tailored for each employee's needs to optimizing your office's network, our techs provide friendly and efficient service to guarantee your business operates at peak performance.

Do you have more questions?

Our experts will guide you through the complex world of technology and cybersecurity.