CTO & CIO Services

DNSnetworks, a leading provider of managed IT and cybersecurity services, has been a trusted partner of MSI Corp since 2006. In 2010, DNSnetworks was tasked with architecting the core operating infrastructure for MSI Corp's direct customer, Bell Canada. This project involved designing and implementing a comprehensive IT environment to support Bell Canada's Ottawa-based call center operations.

Project Scope and Responsibilities:

Infrastructure Design and Implementation: DNSnetworks developed a robust infrastructure comprising over 1,000 workstations, more than 50 virtual machines, an enterprise Storage Area Network (SAN), secure wired and wireless networks, multi-WAN services, and hybrid cloud connectivity.

Security and High Availability: The project demanded strict security measures and high-availability services to ensure uninterrupted operations for Bell Canada's call center. DNSnetworks implemented enhanced security protocols and provided 24/7 support for all critical infrastructure components.

Ongoing Support and Management: Beyond the initial deployment, DNSnetworks continues to offer managed IT services, including remote and on-site support, to maintain and optimize the infrastructure. This includes continuous monitoring, proactive maintenance, and rapid response to any technical issues.

Outcomes:

The successful implementation of this project has significantly contributed to the efficiency and reliability of Bell Canada's call center operations. The collaboration between DNSnetworks and MSI Corp has strengthened over the years, exemplifying a commitment to excellence in IT infrastructure management and support.

DNSnetworks, a leading Canadian IT Managed Security Services provider, has a strong partnership with CDW Canada, collaborating to deliver comprehensive IT solutions to clients across various industries. In a notable engagement, DNSnetworks served as the virtual Chief Information Officer (vCIO) and Chief Technology Officer (vCTO) for a military software company based in Vancouver, British Columbia.

Project Overview:

The military software company sought to modernize its IT infrastructure, enhance data management practices, and establish robust governance policies to meet stringent industry standards. Leveraging its expertise, DNSnetworks undertook a comprehensive overhaul of the company's IT environment.

Key Responsibilities:

IT Infrastructure Overhaul:

• Conducted a thorough assessment of the existing IT landscape to identify areas for improvement.
• Designed and implemented a scalable and secure infrastructure tailored to the company's specific needs.

Policy and Process Development:

• Established comprehensive IT policies to ensure compliance with industry regulations and best practices.
• Streamlined IT processes to enhance operational efficiency and reduce potential vulnerabilities.

Data Management and Governance:

• Implemented robust data management strategies to ensure data integrity, availability, and confidentiality.
• Developed governance frameworks to oversee data handling and ensure adherence to security protocols.

Strategic IT Leadership:

• Provided ongoing strategic guidance in the roles of vCIO and vCTO, aligning technology initiatives with the company's business objectives.
• Offered insights into emerging technologies and trends relevant to the military software industry.

Outcomes:

Through this collaboration, the military software company achieved a modernized and secure IT infrastructure, improved data governance, and enhanced operational efficiency. DNSnetworks' role as a virtual CIO and CTO was instrumental in driving technological advancement and ensuring the company's IT environment met the rigorous demands of the industry.

This partnership exemplifies DNSnetworks' commitment to delivering tailored IT solutions and strategic leadership to clients with specialized requirements.

Innovative Community Support Services (ICSS) is a non-profit charitable organization based in Eastern Ontario, dedicated to providing high-quality, cost-effective programs and services to individuals with developmental disabilities. Their mission focuses on promoting well-being and fostering a strong sense of community among their clients.

Since 2006, DNSnetworks, a Managed IT and Cybersecurity Services provider headquartered in Ottawa, has been a pivotal partner for ICSS. DNSnetworks has delivered comprehensive IT solutions, including infrastructure modernization, IT security advisory services, and technical support across ICSS's 20+ locations.

Key Contributions:

Infrastructure Modernization:

DNSnetworks conducted a thorough assessment of ICSS's existing IT infrastructure, identifying areas for improvement and implementing modern, scalable solutions to enhance operational efficiency.

IT Security Advisory Services:

Recognizing the sensitivity of client data, DNSnetworks provided expert guidance on IT security, helping ICSS develop and implement robust policies and procedures aligned with ISO 27001 standards.

Technical Support:

DNSnetworks offered both on-site and remote support, ensuring that all of ICSS's locations received timely assistance to maintain seamless operations.

Strategic IT Planning:

Serving in virtual CIO and CTO capacities, DNSnetworks assisted ICSS in developing long-term IT strategies, aligning technology initiatives with organizational goals to better serve their community.

This partnership has been instrumental in enabling ICSS to focus on its core mission of supporting individuals with developmental disabilities, while DNSnetworks ensures that the organization's IT infrastructure remains secure, efficient, and aligned with best practices. Jaynee Champagne, Executive Director of ICSS, attested to this, stating that DNSnetworks' team of experts "continues to be instrumental in providing timely support and guidance that has allowed ICSS to support hundreds of adults in our community.