What to Expect: The Service Delivery Process

CONTINUOUS NEXT

STRATEGY

The future of evolution of business concepts

Mastering the creation of trusted digital synergies

Augmented Mindset

Continuous mindfulness of our dynamic culture, our evolving solutions and our strong personnel has allowed our organization to achieve success in a world that is in constant change

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SERVICE DELIVERY

PROCESS

PHASE 1

  • The first meeting held amongst the project stakeholders when starting as a new customer.
  • This session provides an opportunity for us, the service provider and you, the customer to know each other, build trust and promote mutual understanding.

PHASE 2

  • To discuss objectives, assumptions, deliverables, challenges, procedures, plans and the roles of each member of the project, etc.
  • Documenting is extremely important because the more information gathered during the discovery process, the better your first-call resolution is going to be. DNSnetworks makes sure to invest the time upfront to do the work which will benefit in the success of serving you as the customer.
  • Standard Operating Procedures (SOPs) are written documents and procedures that detail all the steps involved in servicing aspects of your business in our case, the technology
  • These distinctly defines the roles and responsibilities of key individuals, allowing for accountability and consistency throughout our managed service contract.
  • Business Continuity Plan is provided as a recommended business practice once all information gathered has been assessed by our senior analysts.
  • The recommended actions are provided to the client in a way to minimize future risk to the business to secure all its assets.

SERVICE DELIVERY

PILLARS

CULTURE

Leadership principles based on an idea meritocracy mindset.

QUALITY

The ContinuousNext Business strategies, processes and performance management toolsets.

EMPLOYEE ENGAGEMENT

Employee mindset attitude driven by the leadership and its principles.

CUSTOMER EXPERIENCE

The process of intelligence gathering to continuously improve our management and service delivery.

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THE ONBOARDING PROCESS

Project Kickoff

  • The first meeting held amongst the project stakeholders when starting as a new customer.
  • This session provides an opportunity for us, the service provider and you, the customer to know each other, build trust and promote mutual understanding.
  • To discuss objectives, assumptions, deliverables, challenges, procedures, plans and the roles of each member of the project, etc.

Remote Information Gathering / Onsite Discovery

  • Documenting is extremely important because the more information gathered during the discovery process, the better your first-call resolution is going to be. DNSnetworks makes sure to invest the time upfront to do the work which will benefit in the success of serving you as the customer.

Documentation & SOP Creation

  • Standard Operating Procedures (SOPs) are written documents and procedures that detail all the steps involved in servicing aspects of your business in our case, the technology
  • These distinctly defines the roles and responsibilities of key individuals, allowing for accountability and consistency throughout our managed service contract.

BCP / BMS Deployment

  • Business Continuity Plan is provided as a recommended business practice once all information gathered has been assessed by our senior analysts.
  • The recommended actions are provided to the client in a way to minimize future risk to the business to secure all its assets.
  • Then, our business management tools are deployed, tested and accessible by our helpdesk specialists.